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Staff Designated Support Engineer

Snowflake

Staff Designated Support Engineer is a still-open role at Snowflake on Jobrow. Location: Remote · US-TX-Remote · Remote · Texas · United States. Listed pay: $146k–$192k. Sourced from the company's public Ashby board. First seen 2 months ago; last confirmed 9 days ago. Apply on the employer ATS — Jobrow is not the employer.

Pay
$146k–$192k
Workplace
Remote
Location
US-TX-Remote · Remote · Texas · United States
First seen
2 months ago
Last seen
9 days ago
Board
Ashby
Apply

About this role

At Snowflake, we are powering the era of the agentic enterprise.

  • Function: Engineering
  • Seniority: staff

Location & pay

Remote · US-TX-Remote · Remote · Texas · United States Listed pay on Jobrow: $146k–$192k.

Source

Jobrow reads the public Ashby board for Snowflake. First seen 2 months ago; last seen 9 days ago. We are not the employer — apply only on the company ATS.

Posting

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Snowflake Support is committed to providing world-class solutions that inspire customer confidence and ensure business continuity. The DSE is a trusted technical partner to our Priority Support customers with a strong AI-first mindset, customer management skills & technical acumen. The role will lead the drive to reinvent and transform Priority Support into a deeply engaged, proactive offering that delivers high value throughout the customer’s post-go-live journey. The DSE role blends deep technical expertise with account engagement and service delivery. The DSE provides hands-on engagement to bridge complex business problems with Snowflake’s technology solutions. The DSE partners with the customer and internal Snowflake teams to drive quick resolution of reported issues, with a focus on future case deflection and WAF principles that ultimately strengthen customer trust in Snowflake. AS A DESIGNATED SUPPORT ENGINEER AT SNOWFLAKE, YOU WILL IMPACT AND CONTRIBUTE TO THE SUCCESS OF OUR CUSTOMERS: - Provide hands-on support for customer needs following Snowflake deployment - from quick start consultations, to issue resolutions, account health monitoring and critical event support. - Deep understanding of the customer's product integration architecture and workloads. - Design, review and execute use cases with customer context to align with Snowflake best practices, product features and functionality. - Provide guidance on how to resolve customer-specific technical challenges - Collaborate with Product Management, Engineering, and Marketing to continuously improve Snowflake’s product and service offerings to drive customer experience. - Drive customer experience across the following: - Query performance & optimization - Monitor, review and provi

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