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Support Engineer (AMER - Weekends)

Supabase

Support Engineer (AMER - Weekends) is a still-open role at Supabase on Jobrow. Location: Remote · Remote, AMER. Sourced from the company's public Ashby board. First seen 2 months ago; last confirmed 9 days ago. Apply on the employer ATS — Jobrow is not the employer.

Pay
—
Workplace
Remote
Location
Remote, AMER
First seen
2 months ago
Last seen
9 days ago
Board
Ashby
Apply

About this role

Supabase is the Postgres development platform, built by developers for developers.

  • Function: Engineering
  • Seniority: mid
  • javascript
  • react
  • node
  • postgres
  • sql
  • vue

Location & pay

Remote · Remote, AMER No pay range was listed on the public board feed.

Source

Jobrow reads the public Ashby board for Supabase. First seen 2 months ago; last seen 9 days ago. We are not the employer — apply only on the company ATS.

Posting

Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams. You will: - Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions. - Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members. - Monitor multiple feedback channels, e.g. Github Issues & Discussions (check them here: https://github.com/supabase/supabase/issues). - Identify where internal tooling might be developed or obtained to improve support efficiency. - Reproduce issues, create test cases and improve test coverage, if you have experience with testing. You are: - Experienced in customer support, with 3+ years of experience providing developer support to technical customers. - Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries. If you have a database administration experience, it’s a plus. - Excellent communication skills and fluency in English. - Skilled in using Linux/Unix operating systems and the command line. - Experienced working with GitHub Issues and Discussions. - Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js. - Having a degree in Computer Science is a plus too. TIMEZONES & LOGISTICS - It’s a full-time position with 4 10-hour shifts, permanently covering weekends during NASA hours: 16:00-02:00 UTC - We are primarily looking for someone in North or South America timezones for this shift. - This position covers Friday → Monday based on the above UTC times, so this may vary slightly for your specific timezone. WHAT WE OFFER - Fully Remote We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the worl

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