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Service Designer, Support

OpenAI

Service Designer, Support is a still-open role at OpenAI on Jobrow. Location: Hybrid · San Francisco · California · United States. Listed pay: $216k–$310k. Sourced from the company's public Ashby board. First seen 10 days ago; last confirmed 9 days ago. Apply on the employer ATS — Jobrow is not the employer.

Pay
$216k–$310k
Workplace
Hybrid
Location
San Francisco · California · United States
First seen
10 days ago
Last seen
9 days ago
Board
Ashby
Apply

About this role

About the Team The User Operations team (Support) is central to ensuring that our customers' experience with our products is nothing short of exceptional.

  • Function: Design
  • Seniority: mid

Location & pay

Hybrid · San Francisco · California · United States Listed pay on Jobrow: $216k–$310k.

Source

Jobrow reads the public Ashby board for OpenAI. First seen 10 days ago; last seen 9 days ago. We are not the employer — apply only on the company ATS.

Posting

About the Team The User Operations team (Support) is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We’re looking for a Service Designer to improve how customers get help across OpenAI’s products. As a hands-on individual contributor within User Operations, you’ll connect customer needs with the people, processes, and systems that shape their support experience. You’ll own projects from discovery through implementation: researching customer and team needs, mapping support journeys, designing better workflows, and leading cross-functional partners through execution. Success means turning insights into changes that work in practice, and measuring whether those changes improve the experience for customers and the teams supporting them. In this role, you will: - Work with User Operations teams to design, execute, and report on research, identify opportunities, and drive improvement to OpenAI’s support journeys. - Collaborate closely with Engineering, Product, Support Delivery, and Operations to prioritize opportunities where research can improve product and process decisions and enhance customer experiences. - Demonstrate strong stakeholder management, influence, and communication skills by presenting your research findings and recommendations, and partnering with teams through execution. - Own the end-to-end research and operationalization process, including meeting with stakeholders, analyzing insights, scoping projects and leading execution. - Partner cross-functionally to map customer journeys, including product and support interactions, suggest enhancements, and lead the team through operationalizing the insights This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. You might thrive in this role if you have: - 8+ years of relevant experience in service design or closely related roles, with demonstrated ownership of service improvements from research through imp

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