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Field Service Engineer

OpenAI

Field Service Engineer is a still-open role at OpenAI on Jobrow. Location: Remote · US - Remote · United States. Listed pay: $157k–$221k. Sourced from the company's public Ashby board. First seen 1 hour ago; last confirmed 1 hour ago. Apply on the employer ATS — Jobrow is not the employer.

Pay
$157k–$221k
Workplace
Remote
Location
US - Remote · United States
First seen
1 hour ago
Last seen
1 hour ago
Board
Ashby
Apply

About this role

About the Team OpenAI's infrastructure teams design, build, activate, and operate the critical systems that support large-scale AI compute.

  • Function: Engineering
  • Seniority: mid

Location & pay

Remote · US - Remote · United States Listed pay on Jobrow: $157k–$221k.

Source

Jobrow reads the public Ashby board for OpenAI. First seen 1 hour ago; last seen 1 hour ago. We are not the employer — apply only on the company ATS.

Posting

About the Team OpenAI's infrastructure teams design, build, activate, and operate the critical systems that support large-scale AI compute. Field Service Engineering partners across design, construction, commissioning, site operations, hardware operations, and equipment providers to turn complex infrastructure into safe, reliable, and serviceable systems. About the Role We are seeking a senior, field service engineer to build the technical operating model responsible for critical electrical and mechanical infrastructure across our data center portfolio. This is a field-oriented electrical & mechanical engineering role, not a traditional facilities operations position. You will combine deep systems understanding in data center power and cooling systems to aid in SOO, design, maintenance & operability, troubleshooting and other engineering related responsibility around key equipment. The role will include leveraging training and experience to establish standards, develop people, coordinate vendors, and drive issues from design, first principles, first signals through verified resolution. The strongest candidates will have deep expertise in either electrical and mechanical systems and strong working fluency across the other discipline (e.g. controls, business acumen). Remote - travel 50% Key Responsibilities - Lead field support for startup, commissioning, troubleshooting, repair, and reliability improvement across critical data center infrastructure. - Serve as the senior technical owner for transformers, switchgear, UPS systems, generators, PDUs, protection and controls, chillers, cooling towers, pumps, CDUs, CRAH units, and associated control systems. - Diagnose complex failures across power, cooling, controls, and hardware interfaces; distinguish symptoms from root causes and drive corrective actions through validation. - Build the field service operating model, including staffing recommendations, coverage, escalation paths, response expectations, spare-parts strategy, documentation, and performance metrics. - Aid in hiring, development, and coaching other field service engineers and technicians while creating a culture of safety, technical rigor, accountability, and continuous learning. - Partner with design, construction, commissioning, site operations, and hardware teams to improve maintainability, readiness, and lifecycle reliability. - Manage OEM and service-provider relationships, technical escalations, repair plans, warranties,

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